Application Lead (ServiceNow - Order Management) - Remote

Overview

This position is posted by Jobgether on behalf of Focus Group. We are currently looking for an Application Lead (ServiceNow - Order Management) in United Kingdom.

As Application Lead, you will take ownership of the ServiceNow Order Management platform and play a central role in shaping its roadmap, design, and adoption. This position is key to streamlining business operations, enhancing customer experience, and driving innovation through automation and integration. You will collaborate closely with stakeholders across technical and non-technical teams, ensuring the platform meets evolving business needs. This is not just a technical role, but a strategic one where you will influence change and help future-proof a critical system in a dynamic, tech-driven environment.

In Short

• Lead and define the roadmap for ServiceNow Order Management, aligning platform development with strategic business goals.
• Design and implement optimised workflows to improve Order-to-Cash efficiency and customer satisfaction.
• Champion adoption and engagement across teams, ensuring ServiceNow is fully embedded into operational excellence.
• Act as a key liaison between business, technology, and partners to translate needs into scalable, practical solutions.
• Identify opportunities for automation, AI integration, and future enhancements to maintain a competitive edge.

Requirements

• Proven experience with ServiceNow platform.
• Strong understanding of Order Management processes.
• Experience in workflow design and implementation.
• Ability to collaborate with diverse teams and stakeholders.
• Strategic thinking and problem-solving skills.

Benefits

• Opportunity to influence and shape a critical platform.
• Dynamic, tech-driven work environment.
• Collaboration with cross-functional teams.
• Potential for career advancement.
• Competitive salary and benefits package.