Manager, Merchant Risk Operations & Collections - Remote

Overview

The Manager, Merchant Risk Operations & Collections will play a pivotal role in protecting Jobber Payments from financial loss while enabling trustworthy and sustainable businesses to grow on our platform.

In Short

• Lead and develop a high-performing team of Risk Operations Analysts.
• Drive merchant underwriting and credit risk strategy.
• Oversee credit and collections operations.
• Monitor and analyze risk metrics.
• Enhance risk tools and processes.
• Collaborate cross-functionally with various teams.
• Implement risk controls and optimize collection strategies.
• Communicate risk findings to senior leadership.
• Handle high-pressure risk escalations.
• Support business growth while mitigating risks.

Requirements

• Direct people leadership experience in risk or underwriting teams.
• Proven experience in credit risk and fraud prevention.
• Strong knowledge of merchant risk assessment and payment processing risks.
• Analytical mindset with data-driven decision-making skills.
• Excellent communication skills for conveying risk concepts.
• Ability to handle escalations and make informed decisions.
• Comfortable in a fast-paced environment.

Benefits

• Competitive salary with equity rewards.
• Health and wellness stipends.
• Retirement savings matching.
• Professional growth opportunities.
• Support for personal and family health needs.