Technical Support Specialist Associate - Aerial Lift Equipment - Remote

Overview

The Technical Support Specialist Associate will provide expert technical assistance for aerial lift equipment, ensuring customer satisfaction through effective troubleshooting and support.

In Short

• Provide technical assistance for equipment queries.
• Diagnose and troubleshoot complex equipment issues.
• Document customer interactions in CRM.
• Conduct diagnostics for mechanical and software problems.
• Utilize technical documentation for accurate solutions.
• Communicate with customers and follow up on issues.
• Stay current with product development and industry trends.
• Participate in ongoing training for product knowledge.
• Collaborate with cross-functional teams for customer feedback.
• Respond to customer inquiries via phone, email, and chat.

Requirements

• High School Diploma or GED.
• 1+ years of relevant experience.
• Strong technical troubleshooting skills.
• Excellent verbal and written communication skills.
• Proficiency in CRM software.
• Strong organizational skills and attention to detail.
• Ability to explain complex technical information clearly.
• Proficiency in data analysis and knowledge management.

Benefits

• Competitive total rewards package.
• People-first culture with growth opportunities.
• Commitment to reasonable accommodations for disabilities.