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Associate IT Technical Support Specialist - Remote

Posted Yesterday
Customer Service
Full Time
USA
$22.39 - $37.32/hour

Overview

Sentara Health is looking for an Associate IT Technical Associate Specialist to join our Team. This is a Full Time day shift position located at Sentara Independence, Virginia Beach, VA. The IT Technical Support Specialist is responsible for assisting customers with technical issues or questions relating to computer hardware, applications, software devices, and monitoring systems.

In Short

  • Full Time day shift position
  • Customer-facing role in IT technical support
  • Assist customers with technical issues
  • Diagnose technical issues over the phone
  • Install hardware or software on customer computers
  • Requires Bachelor's Degree in Computer Science or related field
  • 0-2 years of relevant experience with a degree
  • Certifications preferred: MCDST, A+, Network+, CompTIA Project+
  • Strong problem-solving skills required
  • Ability to work on-call and outside normal hours

Requirements

  • Bachelor’s Degree in Computer Science, MIS, or related field preferred
  • 0-2 years of relevant experience with a degree or 3 years without
  • Experience in IT technical support
  • Familiarity with remote support
  • Excellent communication skills
  • Customer-focused mindset
  • Willingness to learn and adapt to new technologies
  • Strong attention to detail
  • Ability to work effectively in a team
  • Ability to exercise independent judgment

Benefits

  • Medical, Dental, Vision plans
  • Paid Time Off and Sick Leave
  • Tuition Assistance – $5,250/year
  • 401k/403B with Employer Match
  • Student Debt Pay Down – $10,000
  • Life Insurance and Disability plans
  • Reimbursement for certifications
  • Emergency Backup Care
  • Opportunity for annual discretionary bonus
  • Inclusive and diverse work environment

S.H

Sentara Hospitals

101 Sentara Hospitals is a not-for-profit integrated healthcare provider based in Virginia and Northeastern North Carolina, with a legacy of over 131 years. The organization operates hundreds of care sites, including 12 hospitals, home health services, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and a health plan serving 858,000 members. Sentara is committed to diversity, inclusion, and belonging within its workforce of nearly 30,000 members, reflecting the communities it serves. Recognized as an 'Employer of Choice' for over a decade and celebrated by U.S. News and World Report for having the Best Hospitals for more than 15 years, Sentara is dedicated to improving health every day while providing professional development opportunities and maintaining a tobacco-free environment.

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