Technical Support Specialist - Aerial Lift Equipment - Remote

Overview

The Technical Support Specialist will support internal and external customers by assisting with the repair and guidance on the overhaul of aerial lift equipment through various communication channels.

In Short

• Provide technical support to customers via phone, email, and in-person.
• Troubleshoot technical issues on equipment.
• Maintain professional relationships with customers.
• Participate in New Product Development teams.
• Communicate service-related documentation to customers.
• Review processes for troubleshooting and diagnosing issues.
• Collaborate in training efforts for product proficiency.
• Coordinate team meetings for department communications.
• Assist in increasing customer return on investment.
• Work in a people-first culture focused on professional development.

Requirements

• High School Diploma or equivalent.
• Three or more years of experience in a related field.
• Experience in contact center or equipment repair.
• Proficient problem-solving skills.
• Strong verbal and written communication skills.
• Detail-oriented approach to work.

Benefits

• Competitive total rewards package.
• Professional development opportunities.
• Supportive work culture.
• Commitment to employee growth and success.
• Equal opportunity employer.