Facilities Coordinator - Helpdesk - Remote

Overview

The Facilities Coordinator - Helpdesk role at JLL involves centralizing logs and requests, streamlining processes, and providing superior call logging services to ensure effective communication and management of facilities operations.

In Short

• Centralize all logs and requests related to facilities management.
• Provide superior call logging services for complaints and requests.
• Tag requests with unique identity numbers for tracking.
• Follow up on request progress and communicate with requestors.
• Prepare daily, weekly, and monthly reports on call status.
• Assist building engineers with analyses and operational procedures.
• Participate in health and safety reviews and emergency procedures.
• Collaborate with engineering and facilities departments.
• Contribute to monthly management reports for clients.
• Perform other ad hoc tasks as required.

Requirements

• 3-5 years of experience in facilities management.
• Strong background in helpdesk operations.
• Knowledge of occupational safety standards.
• Proven track record in rolling out improvement initiatives.
• Collaborative mindset and flexibility in team settings.
• Customer-centric focus and superior organizational skills.
• Excellent communication skills for effective coordination.

Benefits

• Empowerment to realize full potential in an inclusive environment.
• Access to a dedicated Total Rewards Program.
• Competitive pay and benefits package.
• Opportunities for personal and professional growth.
• Supportive work culture encouraging collaboration.