Destination Host Team Leader - Remote

Overview

The Destination Host Team Leader will manage a team to create exceptional experiences in a vibrant retail environment, ensuring customer satisfaction and operational excellence.

In Short

• Lead a team of Destination Hosts.
• Ensure exceptional customer experiences.
• Manage staff schedules and performance reviews.
• Oversee operational standards and team adherence.
• Foster relationships with occupiers and stakeholders.
• Handle customer feedback and community engagement.
• Coordinate events and marketing activities.
• Maintain a welcoming environment for visitors.
• Implement training programs for team development.
• Drive continuous improvement in service delivery.

Requirements

• Relevant supervisory experience in retail or hospitality.
• Advanced IT skills including Word, Excel, and PowerPoint.
• Exceptional communication and interpersonal abilities.
• Strong organizational and multitasking capabilities.
• Proven leadership skills to motivate teams.
• Experience in retail operations and customer experience.
• Event management experience.
• Project management skills.
• Commercial awareness and business acumen.
• Innovative thinking with a focus on improvement.

Benefits

• Opportunity to shape a better world in real estate.
• Supportive team environment.
• Career growth and development opportunities.
• Engagement with diverse stakeholders.
• Access to training and resources.
• Dynamic and vibrant workplace culture.
• Involvement in community-building initiatives.
• Recognition for exceptional service.
• Participation in exciting events and activities.
• Work in a premier shopping destination.