Assistant Customer Service Manager - Remote

Overview

This role involves assisting in the management of the customer service department, ensuring high levels of customer satisfaction, and supporting the development of customer service policies.

In Short

• Assist in managing daily operations of the customer service department.
• Support the Customer Service Manager in policy development.
• Handle escalated customer inquiries and complaints.
• Coordinate with sales, production, and shipping departments.
• Contribute to training and mentoring customer service representatives.

Requirements

• Bachelor’s Degree.
• 6 months – 1 year of experience in a corporate environment.
• Intermediate skills using Office 365 Platform.
• Strong written and communication skills.

Benefits

• Comprehensive Employee Wellness program.
• Generous Paid Time Off.
• Parental Leave.
• Life Insurance.