Assistant Customer Service Manager - Remote

Overview

Join JIE USA Inc., a leader in the Architectural and Structural Metal Manufacturing industry, as an Assistant Customer Service Manager in a fully remote capacity. In this pivotal role, you will collaborate closely with our Client Service team to ensure exceptional service delivery and maintain strong client relationships.

In Short

• Facilitate communication between clients and internal teams to ensure client needs are understood and met.
• Assist in the development and implementation of customer service policies and procedures to enhance client satisfaction.
• Coordinate with the sales and technical teams to resolve client issues promptly and efficiently.
• Prepare and maintain detailed records of client interactions, transactions, comments, and complaints to monitor service quality.
• Support the Client Service Manager in preparing reports on client feedback and service performance for strategic planning.

Requirements

• Minimum of 1-2 years of experience in client service or account management, preferably within the architectural and structural metal manufacturing industry.
• Strong communication and interpersonal skills with a proven ability to manage client relationships effectively.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently in a remote environment while maintaining strong organizational and time-management skills.

Benefits

• Paid Time Off
• Employee Wellness Program
• 401(k)
• Parental Leave
• Health Insurance