Manager, Customer Operations (Inbound Virtual Contact Center) - Remote

Overview

Join a pre-IPO startup as a Manager of Customer Operations, leading a team of inbound contact center agents to optimize performance and drive results.

In Short

• Lead a team of ~50 inbound contact center agents.
• Drive execution across sales and service teams.
• Partner with product and engineering teams for performance optimization.
• Build a high-performance culture with clear goals and accountability.
• Implement structured coaching and development for agents.
• Diagnose and solve performance issues effectively.
• Ensure alignment on priorities with functional leads.
• Use data insights to improve workflows and customer experience.
• Work in a fast-paced, high-volume environment.
• Take ownership of frontline performance and results.

Requirements

• 3+ years of experience managing inbound contact center teams.
• Proven ability to manage through others and hold them accountable.
• Experience using data to drive operational improvements.
• Track record of managing performance inputs.
• Comfort working with onshore and offshore teams.

Benefits

• Opportunity to work in a fast-growing startup environment.
• Collaborate with talented professionals from top companies.
• Career growth and development opportunities.
• Be part of a company disrupting a massive market.
• Flexible work environment.