Technical Support Specialist - Remote

Overview

Jazz is looking for a Technical Support Specialist to join our team in our Mg Road office. This person will provide technical guidance and support to our business and customers.

In Short

• Act as product expert - Review and respond to all software and hardware issues as reported.
• Evaluate the product by testing its capabilities in an ongoing manner.
• Determine and report on system capabilities and restrictions.
• Evaluate the customer objective and suggest alternatives and recommendations.
• Provide customer support - Collaborate with other technical team members to provide exceptional customer service.
• Work with programmers to explain any errors found and provide recommendations for a solution.
• Improve any current programs by understanding the goal and outcome.

Requirements

• Bachelor's degree in Computer Science (or the equivalent) is required.
• Four years of related technical support experience.
• Technically savvy with strong project management skills.
• Experience troubleshooting issues and achieving solutions.
• The ability to explain to a non-technical person in a way they will understand.

Benefits

• Health care.
• Paid time off.
• Retirement savings.
• Professional development.
• Casual dress code.
• Free parking.
• Corporate discounts.
• Gym memberships.