Customer Support Specialist - Remote

Overview

Infotech is looking for a customer service representative to join our team in our California office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

In Short

• Manage inbound customer communications
• Consult on customer success
• Maintain working product knowledge
• Track interactions in CRM

Requirements

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

Benefits

• Health care
• Paid time off
• Food
• 2-way cab
• Retirement savings
• Professional development
• Casual dress code
• Free parking
• Corporate discounts
• Gym memberships