Senior Customer Success Manager (Workforce) - Remote

Overview

The Senior Customer Success Manager will be responsible for managing relationships with a portfolio of U.S.-based dental and medical clients, ensuring they receive ongoing value from their partnership with Janie.

In Short

• Build and maintain long-term relationships with clients.
• Lead onboarding meetings for successful partnership initiation.
• Align on expectations and support processes.
• Provide regular check-ins and resources for client support.
• Identify and act on risk factors to protect accounts.
• Track feedback and ensure support for both clients and agents.
• Act as the voice of the client internally.
• Spot opportunities for growth and upsell.
• Support client education on new tools and services.

Requirements

• Experience in Customer Success, Account Management, or similar roles.
• Strong English communication skills, both written and spoken.
• Experience managing multiple client accounts.
• Calm and confident presence in challenging situations.
• Familiarity with Microsoft Outlook, Slack, and Notion; HubSpot experience is a plus.
• Experience with churn prevention and retention strategies is a plus.
• Full-time availability during U.S. business hours is required.
• High level of personal responsibility and follow-through.

Benefits

• Opportunity to do meaningful work in healthcare.
• Join a remote-first and human-focused global team.
• Ownership over your client portfolio.
• Supportive leadership that values your insight.
• Chance to help build a respected customer team.