Customer Service Representative - Remote

Overview

The Customer Service Representative at James Martin Vanities is responsible for assisting customers with their purchases, addressing pre/post-sale questions, and resolving issues to ensure customer satisfaction.

In Short

• Assist customers with purchases and inquiries
• Handle escalated customer concerns
• Communicate effectively with Customer Care leadership
• Ensure customer satisfaction with products and services
• Maintain quality score and performance metrics
• Collaborate with other departments for customer needs
• Enhance product knowledge through training
• Practice compliance with company policies
• Delegate work based on priority
• Participate in additional duties as assigned

Requirements

• 4+ years of customer-facing experience
• Attention to detail and efficiency
• Ability to organize, prioritize, and multi-task
• Knowledge of Microsoft Office software
• Highly motivated to meet deadlines
• Ability to embrace change
• Industry experience preferred
• Excellent communication skills
• Ability to resolve and de-escalate complaints
• Team collaboration skills

Benefits

• Health, dental, and vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities
• Holistic benefits plans