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Customer Service Representative - Remote

Posted 2 weeks ago
Customer Service
Full Time
USA
$15.00 - $19.04/hour

Overview

The Customer Service Representative at James Martin Vanities is responsible for assisting customers with their purchases, addressing pre/post-sale questions, and resolving issues to ensure customer satisfaction.

In Short

  • Assist customers with purchases and inquiries
  • Handle escalated customer concerns
  • Communicate effectively with Customer Care leadership
  • Ensure customer satisfaction with products and services
  • Maintain quality score and performance metrics
  • Collaborate with other departments for customer needs
  • Enhance product knowledge through training
  • Practice compliance with company policies
  • Delegate work based on priority
  • Participate in additional duties as assigned

Requirements

  • 4+ years of customer-facing experience
  • Attention to detail and efficiency
  • Ability to organize, prioritize, and multi-task
  • Knowledge of Microsoft Office software
  • Highly motivated to meet deadlines
  • Ability to embrace change
  • Industry experience preferred
  • Excellent communication skills
  • Ability to resolve and de-escalate complaints
  • Team collaboration skills

Benefits

  • Health, dental, and vision insurance
  • Paid time off
  • Life insurance
  • 401(k) with company match
  • Mental health coverage
  • Gender affirming and family building benefits
  • Paid parental leave
  • Associate discounts
  • Community involvement opportunities
  • Holistic benefits plans

J.M.S.V

James Martin Signature Vanities

James Martin Signature Vanities specializes in high-quality bathroom furniture, combining century-old construction techniques with modern design flexibility to cater to individual customer styles. The company is dedicated to creating pieces that enhance the beauty and functionality of bathrooms. With a strong focus on customer service, James Martin Vanities ensures that each customer receives exceptional support throughout their purchasing journey. The company values the well-being of its associates, offering a comprehensive benefits package that includes health coverage, paid time off, and additional support for diverse needs. Committed to quality and customer satisfaction, James Martin Vanities is a leader in the bathroom furniture industry.

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