Master Data Operator - Remote

Overview

The Master Data Operator at James Martin Vanities plays a crucial role in managing order entries and updates while ensuring exceptional customer service in a fast-paced environment.

In Short

• Assist with daily order processing and updates.
• Provide customer support for pre-sale and post-sale activities.
• Communicate effectively with customers regarding order status and issues.
• Maintain accurate records and files.
• Work collaboratively with different departments for order fulfillment.
• Respond to customer emails and inquiries.
• Process payments and manage order discrepancies.
• Ensure high-quality customer service and sales relations.
• Adapt to changes and prioritize tasks effectively.
• Perform additional duties as assigned by management.

Requirements

• 2+ years of data entry or similar experience.
• Strong attention to detail and efficiency.
• Prior customer care experience preferred.
• Ability to organize, prioritize, and multi-task.
• Knowledge of Microsoft Office software.
• Industry experience and market knowledge are preferred.

Benefits

• Health, dental, and vision insurance.
• Paid time off and life insurance.
• 401(k) with company match.
• Mental health coverage and family-building benefits.
• Paid parental leave and associate discounts.
• Community involvement opportunities.