Desktop Support Manager - Remote

Overview

Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With their headquarters in California and operations all over the world, Jacuzzi Group has been providing innovative wellness solutions for over 65 years.

In Short

• Manage and support end users across multiple locations.
• Oversee a team of Help Desk technicians.
• Drive operational excellence through KPI measurement.
• Communicate effectively with the team on changes.
• Hands-on involvement with technology and support.
• Lead training on new programs and applications.
• Analyze Help Desk performance and deliver solutions.
• Coordinate software procurement for clients.
• Manage incoming Help Desk requests for timely resolution.
• Oversee IT asset lifecycle management.

Requirements

• Experience in Help Desk management.
• Strong leadership and communication skills.
• Ability to analyze performance metrics.
• Hands-on technical support experience.
• Knowledge of IT asset management.
• Experience in training and development.
• Problem-solving skills.
• Familiarity with software installation and configuration.

Benefits

• Competitive salary starting at $100,000 based on experience.
• Opportunity to work in a hybrid schedule.
• Supportive team environment.
• Professional development opportunities.