Senior Intake Specialist - Remote

Overview

The Senior Intake Specialist at Jacoby & Meyers plays a crucial role in assisting clients seeking legal help, utilizing strong sales and customer service skills to convert leads into retained clients.

In Short

• Serve as the first point of contact for leads seeking legal assistance.
• Evaluate potential cases based on gathered information.
• Maintain accurate records of client interactions.
• Convert qualified leads into retained clients.
• Participate in continuous training for client interaction.
• Earn incentive compensation in addition to base salary.
• Work a 40-hour shift that may include weekends and holidays.
• Fully remote position.
• Basic understanding of personal injury law is a plus.
• Bilingual fluency in Spanish is required.

Requirements

• 4+ years of experience in legal intake or auto insurance sales.
• Excellent verbal communication skills.
• Empathetic and persuasive communication skills.
• Conflict resolution skills.
• Active listening skills.
• Excellent time management skills.
• Salesforce or similar CRM experience is a plus.
• Bachelor’s degree is a plus.
• Open to feedback and adaptable to changes.
• Basic legal knowledge is a plus.

Benefits

• Medical, Dental, Vision, and Pet Insurance.
• 401(k) with Company Match.
• Company-paid Life Insurance and AD&D Coverage.
• Paid Time Off and Sick Time.
• Remote work options.
• Learning and Development Programs.
• Cell Phone and Internet Stipend.
• Commuter Transportation Incentive.
• Fully-paid parking.
• Short-term and Long-term Disability.