Intake Specialist - Remote

Overview

The Intake Specialist role at Jacoby & Meyers is vital for assisting clients in need of legal help, focusing on converting leads into retained clients through excellent communication and sales skills.

In Short

• Serve as the first point of contact for leads seeking legal assistance.
• Evaluate the potential viability of cases.
• Make a great and lasting impression on clients.
• Follow-up with callers consistently.
• Maintain accurate records of client interactions.
• Convert leads into retained clients using sales skills.
• Participate in continuous training.
• Earn incentive compensation in addition to base salary.
• Work a 40-hour shift that may include weekends and holidays.
• Fully remote position.

Requirements

• Some sales and/or personal injury experience preferred.
• Excellent verbal communication skills.
• Empathetic and persuasive communication skills.
• Conflict resolution skills.
• Active listening skills.
• Excellent time management skills.
• Bilingual fluency in Spanish required.
• Open to feedback and adaptable.
• Salesforce or similar CRM experience a plus.
• Bachelor’s Degree a plus.

Benefits

• Medical, Dental, Vision and Pet Insurance.
• 401(k) with Company Match.
• Company-paid Life Insurance and AD&D Coverage.
• Short-term and Long-term Disability.
• Paid Time Off, Paid Sick Time, Paid Holidays.
• Health FSA and Dependent Care FSA.
• Accident Insurance.
• Commuter Transportation Incentive.
• Cell Phone and Internet Stipend.
• Learning and Development Programs.