Technology Support Analyst I – English & French Support - Remote

Overview

The Technology Support Analyst will provide bilingual support to employees, ensuring effective IT assistance in a flexible work environment.

In Short

• Provide remote IT support via various channels.
• Proficiency in English and Canadian French required.
• Minimum 5 years of experience in end-user support.
• Strong troubleshooting and analytical skills.
• Experience with Microsoft Office 365 and cloud systems.
• Knowledge of Azure Active Directory and ITIL practices.
• Ability to manage detailed support tickets.
• Work in a flexible and collaborative team environment.
• Must be detail-oriented and organized.
• Remote work requires stable internet and quiet environment.

Requirements

• 5 years of experience in a direct end-user support role.
• Proficiency in Microsoft Office 365 and Windows 11.
• Experience with ServiceNow or similar ITSM systems.
• ITILv4 certification is a plus.
• Bachelor’s degree preferred.
• 2-3 years of job stability in a corporate support environment.
• Professional fluency in English and Canadian French.

Benefits

• Flexible work environment allowing remote work.
• Medical, Dental, and Vision Insurance.
• Commuter Benefit.