System Analyst I - Remote

Overview

As a vital member of our technical System Analyst team at Darwin Automotive, you will play a key role in developing and implementing effective support strategies through close collaboration with both internal and external stakeholders.

In Short

• Provide excellent customer service.
• Manage a large number of calls with empathy.
• Respond to customer inquiries via phone, CRM, or email.
• Provide technical assistance for Darwin product issues.
• Document all correspondence in the CRM system.
• Work collaboratively with the sales and implementation teams.
• Apply critical thinking to solve complex challenges.
• Maintain quality interactions with customers.
• Adapt to evolving technologies and methodologies.
• Possess strong analytical and problem-solving skills.

Requirements

• High School Diploma.
• Experience in system analysis and development.
• Proficient in systems analysis and consulting with users.
• Strong knowledge of designing and modifying computer systems.
• Experience in documentation creation and testing.
• Familiarity with updating databases and predictive analytics.
• Proficient in JavaScript and HTML.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Detail-oriented with a focus on accuracy.

Benefits

• Work in a remote environment.
• Collaborate with cross-functional teams.
• Opportunity to stay updated with industry trends.
• Supportive team culture.
• Potential for career growth.