System Analyst - Remote

Overview

As a System Analyst, you will play a crucial role in supporting our clients with their technical needs, ensuring smooth operations, and maintaining high-quality customer service.

In Short

• Develop and maintain strong relationships with clients, assisting them with their technical needs.
• Ensure high-quality customer service for clients at all times.
• Answer Service Desk phone calls to start client tickets and provide immediate assistance.
• Collaborate with the Technical team to troubleshoot and resolve client issues efficiently.
• Stay up to date on technology trends relevant to client needs and within your Tier group.
• Keep accurate ticket notes and log time entries related to client issues and work on client environments.
• Maintain accountability for hours of utilization in alignment with company standards.
• Perform other duties as assigned.

Requirements

• Strong analytical skills.
• Excellent communication skills.
• Experience in technical support or system analysis.
• Ability to work collaboratively with a technical team.
• Familiarity with IT environments.

Benefits

• Opportunity to work with a diverse client base.
• Remote work flexibility.
• Professional development opportunities.