IT Support Technician - Remote

Overview

As an IT Support Technician at ITW, you will provide high-quality frontline IT support with a focus on customer service, ensuring users receive timely assistance and a positive service experience.

In Short

• Provide friendly, responsive Level 1 support to resolve incidents and service requests.
• Troubleshoot issues for laptops, desktops, mobile devices, and meeting-room technology.
• Communicate clearly with users of all technical levels.
• Assist with onboarding/offboarding activities including device preparation.
• Maintain accurate ticket documentation and contribute to knowledge-base updates.
• Support process improvements for service consistency and efficiency.
• Collaborate with IT colleagues, stakeholders, and vendors.
• Manage competing priorities effectively.
• Possess a positive attitude and willingness to learn.
• Certifications in Microsoft or ITIL are advantageous.

Requirements

• Strong customer service orientation.
• Ability to troubleshoot common hardware and software issues.
• Familiarity with Microsoft 365, Windows OS, mobile devices, and printers.
• Good organizational skills.
• Positive, can-do attitude.
• Certifications in Microsoft or ITIL are an advantage but not required.

Benefits

• Support for development and career growth.
• Collaborative culture valuing teamwork and innovation.
• Flexible work options for work-life balance.
• Comprehensive benefits package for wellbeing.