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Managed Services Technician - Remote

Posted 2 weeks ago

Overview

The Technician, Managed Services provides initial, tier one technical support to customers via inbound calls, email, in-person meetings and video calling by handling inquiries and troubleshooting basic technical product-related issues.

In Short

  • Provide initial technical support to customers.
  • Handle inquiries via calls, email, and video calls.
  • Troubleshoot basic technical issues.
  • Assist in monitoring and troubleshooting incidents.
  • Document issues and provide hardware/software support.
  • Interact with internal teams and vendors for escalations.
  • Maintain excellent customer service.
  • Must be detail-oriented and organized.
  • Experience with remote management tools is preferred.
  • Bilingual (English-Spanish) is highly preferred.

Requirements

  • Minimum one year of service desk experience.
  • Strong communication and interpersonal skills.
  • Experience in a call center environment is preferred.
  • Bachelor’s degree or equivalent professional experience.
  • Experience with Office 365 and Microsoft applications.
  • Knowledge of systems like ConnectWise and Solarwinds.
  • Understanding of SharePoint and OneDrive.
  • Ability to lift at least 50 pounds.
  • CompTIA A+ certification is a plus.
  • Ability to troubleshoot and configure workstations.

Benefits

  • Rich medical and prescription plans.
  • Dental and vision coverage.
  • Paid holidays and flexible paid time off.
  • 401K with Safe Harbor matching.
  • Company-paid life insurance and disability insurance.
  • Mental health support and financial wellness services.
  • Company-paid training and materials.
  • Performance-based bonuses.

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