Remote Otter LogoRemoteOtter

Managed Services Technician - Remote

Posted 2 weeks ago
Customer Service
Full Time
CA, USA

Overview

The Technician, Managed Services provides initial, tier one technical support to customers via inbound calls, email, in-person meetings and video calling by handling inquiries and troubleshooting basic technical product-related issues.

In Short

  • Provide initial technical support to customers.
  • Handle inquiries via calls, email, and video calls.
  • Troubleshoot basic technical issues.
  • Assist in monitoring and troubleshooting incidents.
  • Document issues and provide hardware/software support.
  • Interact with internal teams and vendors for escalations.
  • Maintain excellent customer service.
  • Must be detail-oriented and organized.
  • Experience with remote management tools is preferred.
  • Bilingual (English-Spanish) is highly preferred.

Requirements

  • Minimum one year of service desk experience.
  • Strong communication and interpersonal skills.
  • Experience in a call center environment is preferred.
  • Bachelor’s degree or equivalent professional experience.
  • Experience with Office 365 and Microsoft applications.
  • Knowledge of systems like ConnectWise and Solarwinds.
  • Understanding of SharePoint and OneDrive.
  • Ability to lift at least 50 pounds.
  • CompTIA A+ certification is a plus.
  • Ability to troubleshoot and configure workstations.

Benefits

  • Rich medical and prescription plans.
  • Dental and vision coverage.
  • Paid holidays and flexible paid time off.
  • 401K with Safe Harbor matching.
  • Company-paid life insurance and disability insurance.
  • Mental health support and financial wellness services.
  • Company-paid training and materials.
  • Performance-based bonuses.
IT Solutions Consulting logo

IT Solutions Consulting

IT Solutions Consulting is a fast-growing Managed Service Provider with over 25 years of experience in delivering high-end technology solutions to small and mid-market businesses. The company is dedicated to client success and embodies core values such as ownership thinking and passionate problem solving. With a commitment to innovation and excellence, IT Solutions has earned national recognition and boasts thousands of satisfied clients. The company fosters a collaborative environment where employees are encouraged to grow and learn while providing exceptional service and support.

Share This Job!

Save This Job!

Similar Jobs:

IT Solutions Consulting logo

Managed Services Technician - Remote

IT Solutions Consulting

2 weeks ago

Join IT Solutions as a Managed Services Technician providing tier one technical support to customers.

AZ, USA
Full-time
Customer Service

E.C.S

Service Technician - Remote

Emerson Career Site

7 days ago

Join our service department as a Service Technician, where you will support customers across Germany and Europe with a variety of technical tasks.

Germany
Full-time
All others

T.S.L

Service Technician - Remote

520T SGRE Ltda

4 weeks ago

As a Service Technician at Siemens Gamesa, you will perform technical tasks and support customer equipment both remotely and onsite.

Korea, Republic of
Full-time
All others
Temperzone logo

Service Technician - Remote

Temperzone

6 weeks ago

Join Temperzone as a Service Technician to support and service air conditioning products while mentoring apprentices.

Australia
Full-time
All others
Roofstock logo

Service Technician - Remote

Roofstock

9 weeks ago

The Service Technician is responsible for maintaining rental properties and ensuring customer satisfaction through technical skills and excellent service.

USA
Full-time
All others
$25.00 - $30.00/hour