Call Centre Team Lead / Supervisor - Remote

Overview

We are seeking a reliable and proactive Team Lead / Supervisor with strong managerial experience to support and oversee a dynamic customer service team in the U.S. healthcare space.

In Short

• Global BPO company partnering with a USA-based client.
• Focus on healthcare services including nursing and physiotherapy.
• Requires hands-on leadership and operational oversight.
• Flexibility with shifts spanning from Monday to Sunday.
• Shifts typically range from 8 to 12 hours a day.
• Mandatory internet requirements: fixed fibre line with 25 Mbps.
• Reliable power backup solution required.
• Remote role for South African Citizens only.

Requirements

• Strong managerial experience.
• Ability to think on your feet in a fast-paced environment.
• Proven track record in customer service leadership.
• Excellent communication skills.
• Ability to manage a dynamic team.

Benefits

• Work from home opportunity.
• Contribute to a meaningful healthcare service.
• Opportunity for professional growth.
• Flexible working hours.