EHR Technical Services Analyst - Remote

Overview

This role involves providing technical support and driving ongoing success for EHR-integrated customers, ensuring they maximize the value from the Zio service.

In Short

• Remote position available anywhere in the US.
• Provide technical support for EHR-integrated customers.
• Collaborate with Technical Project Managers and Customer Care teams.
• Troubleshoot issues within the interface engine (Mirth).
• Analyze customer support trends for continuous improvement.
• Manage customer integration rollouts and expansion projects.
• Work independently with client implementation teams.
• Align with customers on action plans for EHR integration success.
• Drive internal projects for process improvement.
• Engage in post-implementation support with Customer Care.

Requirements

• Exceptional customer service orientation.
• At least 1 year of EHR integration experience (Epic preferred).
• Experience with HL7 integration engine solutions (Mirth preferred).
• Experience with scripting (JavaScript preferred).
• Ability to multi-task in a fast-paced environment.
• Strong problem-solving skills.
• Excellent communication and presentation skills.
• Experience with health systems or providers preferred.
• Strong understanding of the healthcare landscape preferred.
• Bachelor’s degree or relevant experience in healthcare or technology.

Benefits

• Competitive compensation package.
• Medical, dental, and vision insurances starting on the first day.
• Health savings account employer contributions.
• Paid parental leave and holidays.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Unlimited LinkedIn Learning classes.
• Emotional health support for employees and their loved ones.
• Travel assistance for personal trips.
• Pet insurance discount.