Remote Otter LogoRemoteOtter

Field Service Engineer - Remote

Posted 2 weeks ago
All others
Full Time
Worldwide
$30.00 - $38.00/hour

Overview

The Field Service Engineer is responsible for planning and coordinating assignments related to the installation, upgrading, and troubleshooting of technical issues, ensuring high-quality service performance.

In Short

  • Installs and starts up new equipment at customer facilities.
  • Executes technical service jobs and provides on-site assistance.
  • Analyzes equipment reports to troubleshoot faults.
  • Coordinates problem-solving activities with central support.
  • Promotes up-/cross-selling of services.
  • Plans and schedules service jobs with the Regional Service Manager.
  • Records hours worked and submits expense reports.
  • Trains customers on equipment operation.
  • Follows safety protocols and policies.
  • Conducts courtesy customer visits during slow periods.

Requirements

  • Strong communication and presentation skills.
  • Mechanical and electrical aptitude.
  • Problem-solving and troubleshooting skills.
  • Ability to work independently with minimal supervision.
  • Valid driver’s license and service automobile insurance.
  • High School Diploma or GED required.
  • 2+ years of related experience or completion of an intensive training program.
  • Experience in equipment calibration preferred.

Benefits

  • Competitive salary based on skills and experience.
  • Comprehensive benefits package.
  • Opportunities for professional development.
  • Supportive work environment.
Ipsen International logo

Ipsen International

Ipsen International is a global leader in the field of industrial equipment and services, specializing in heat treatment solutions. The company is dedicated to providing high-quality service and support to its customers, ensuring optimal operational functionality of their equipment. With a strong emphasis on safety and professional development, Ipsen fosters a culture of excellence and innovation, empowering its employees to deliver first-class service while adhering to strict safety protocols. The company values customer satisfaction and is committed to maintaining a positive and professional image in all interactions.

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