Field Service Engineer - Remote

Overview

The Field Service Engineer is responsible for planning and coordinating assignments related to the installation, upgrading, and troubleshooting of technical issues, ensuring high-quality service performance.

In Short

• Installs and starts up new equipment at customer facilities.
• Executes technical service jobs and provides on-site assistance.
• Analyzes equipment reports to troubleshoot faults.
• Coordinates problem-solving activities with central support.
• Promotes up-/cross-selling of services.
• Plans and schedules service jobs with the Regional Service Manager.
• Records hours worked and submits expense reports.
• Trains customers on equipment operation.
• Follows safety protocols and policies.
• Conducts courtesy customer visits during slow periods.

Requirements

• Strong communication and presentation skills.
• Mechanical and electrical aptitude.
• Problem-solving and troubleshooting skills.
• Ability to work independently with minimal supervision.
• Valid driver’s license and service automobile insurance.
• High School Diploma or GED required.
• 2+ years of related experience or completion of an intensive training program.
• Experience in equipment calibration preferred.

Benefits

• Competitive salary based on skills and experience.
• Comprehensive benefits package.
• Opportunities for professional development.
• Supportive work environment.