Field Service Engineer - Remote

Overview

The Field Service Engineer role is a remote position servicing the Atlanta/Columbus, GA and Birmingham/Huntsville, AL areas. Travel up to 90% of the time and must have a home base in within close proximity to service the assigned market.

In Short

• Plans and coordinates assignments as directed by the HUB Lead or Regional Service Manager.
• Installs and starts up new equipment, or modifies existing equipment at customer's facility.
• Executes and identifies technical issues and service jobs of heat treatment equipment.
• Analyzes results and makes recommendations for repair or replacement of faulty components.
• Coordinates problem solving activities through central support structure.
• Identifies and promotes up-/cross-selling potential for services.
• Functions as first point of contact for customers with existing service contracts.
• Accurately and timely records hours worked and submits expense reports.
• Trains on essential skills through workshops and on-the-job shadowing.
• Works safely and follows all safety protocols and policies.

Requirements

• Ability to effectively present information and respond to questions.
• Strong mechanical and electrical aptitude and skills.
• Good problem-solving and troubleshooting skills.
• Ability to work independently with minimal supervision.
• Must have a current, valid driver’s license and service automobile insurance.
• High School Diploma or GED equivalent required.
• 2 years of related industrial equipment operation and/or maintenance experience.
• Experience in equipment calibration and thermal experience preferred.

Benefits

• Opportunity for extensive travel.
• Training and development opportunities.
• Work in a dynamic and supportive environment.
• Potential for career advancement.