Field Service Engineer - Remote

Overview

The Field Service Engineer role is a remote position servicing the Seattle/Tacoma Washington area. Travel up to 90% of the time and must have a home base in the Northwest Region or within close proximity to service the assigned market.

In Short

• Plans and coordinates assignments as directed by the HUB Lead.
• Identifies technical issues of heat treatment equipment at the customer site.
• Executes service jobs at the customer site including troubleshooting and maintenance.
• Documents performed service jobs and records possible warranty claims.
• Promotes up-/cross-selling potential for services at the customer site.
• Identifies required materials for successful service execution.
• Acts as first point of contact for customers with existing service contracts.
• Plans and schedules service jobs in coordination with the HUB Lead.
• Records hours worked and job assignments accurately.
• Submits expense reports for review and approval.

Requirements

• Knowledge of the heat treatment industry.
• Ability to maintain heat treatment equipment.
• Excellent verbal and written communication skills.
• High level of customer orientation and service mentality.
• Strong mechanical and electrical aptitude.
• Basic computer operations knowledge (MS Office, ERP, CRM).
• Ability to promote a professional appearance.
• Good problem solving and troubleshooting skills.
• High School Diploma or GED equivalent required.
• 5+ years of related industrial equipment operation and/or maintenance experience required.

Benefits

• Remote work flexibility.
• Travel opportunities within the assigned market.
• Professional development in the heat treatment industry.
• Supportive work environment.
• Competitive salary and benefits package.