Member Engagement and Development Manager - Remote

Overview

The Member Engagement and Development Manager will lead a team focused on customer recruitment and retention, understanding sales activities to acquire and retain members, and aligning strategies with the organization's product and service portfolio.

In Short

• Lead a small team in driving customer recruitment and retention activities.
• Understand sales and engagement activities to acquire and retain members.
• Support key decision makers and senior leadership in delivering strategies.
• Manage and drive a membership recruitment and retention culture.
• Demonstrate excellent leadership skills and stakeholder management.
• Develop and implement robust sales strategies.
• Promote IOSH’s products and services to markets and stakeholders.
• Manage teams, budgets, and operating processes.
• Conduct market analysis to identify relevant markets.
• Work in a hybrid model with remote flexibility.

Requirements

• Experience in membership recruitment and retention.
• Proven leadership in managing a sales team.
• Experience in delivering recruitment and retention plans.
• Ability to develop and manage teams and budgets.
• Experience in market analysis.

Benefits

• Hybrid working and flexibility for work-life balance.
• 25 days annual leave plus bank holidays.
• Private medical insurance and healthcare cash plan.
• Salary sacrifice pension scheme.
• Performance-related pay scheme.
• Up to five paid volunteering days per year.
• Employee Assistance Programme for wellbeing support.