Ion Technical Support Engineer 2 - Remote

Overview

The Ion Technical Support Engineer 2 provides front line phone support for customers, ensuring satisfaction by resolving Tier 1 issues and documenting complaints within the CRM database.

In Short

• Front line phone support for customers and field engineers.
• Analyze and troubleshoot complex robotic problems.
• Document complaints and improve team efficiency.
• Perform system error log reviews and provide recommendations.
• Drive resolution of product performance issues.
• Available for onsite support as needed.
• Create and dispatch service requests in the CRM system.
• Assist in onboarding new team members.
• Ensure compliance with FDA regulations.
• Flexible work schedule including holidays and on-call duties.

Requirements

• Effective analytical and problem-solving skills.
• Familiarity with Operating Room protocols and endoscopic vision equipment.
• Excellent oral and written communication skills.
• Working knowledge of computers and standard software applications.
• AA degree in electronics or mechanical engineering or equivalent experience.
• Two years of experience as a Field Engineer or in Technical Support.

Benefits

• Inclusive and diverse team culture.
• Opportunities for long-term growth and development.
• Market-competitive compensation packages.
• Equal employment opportunities for all qualified applicants.