Field Service Engineer 2 - Remote

Overview

As a Field Service Support Engineer 1 at Intuitive, you will be an integral part of our dedicated team, responsible for the installation, support, troubleshooting, repair, and maintenance of all our products. Your primary focus will be to ensure that all service agreements and warranty obligations are met while consistently exceeding customer expectations.

In Short

• Install and maintain Intuitive products.
• Provide technical support and training to customers.
• Troubleshoot and repair electro-mechanical systems.
• Document service activities and maintain records.
• Conduct scheduled maintenance and inspections.
• Collaborate with sales and other teams.
• Travel up to 50% as required.
• Comply with company policies and procedures.
• Participate in continuous improvement projects.
• Manage assigned area of responsibility.

Requirements

• Ability to work effectively as part of a team.
• Strong problem-solving and critical thinking skills.
• Excellent time management and multitasking abilities.
• Willingness to perform ad hoc tasks as assigned.
• Reside within a reasonable distance of the assigned area.
• Flexibility to work various shifts as needed.
• Ability to lift 75 lbs. and move heavy objects.
• 1-3 years of field service experience preferred.
• Good written and oral communication skills.
• General computer skills required.

Benefits

• Market-competitive compensation packages.
• Opportunities for professional development.
• Inclusive and diverse workplace culture.
• Support for long-term growth and advancement.
• Equal employment opportunities for all applicants.