Field Service Engineer 2 - Remote

Overview

The Field Service Engineer 2 at Dell Technologies is responsible for providing high-quality service to customers through maintenance, troubleshooting, and repair of Dell equipment at customer sites.

In Short

• Responsible for maintenance, troubleshooting, and repair of Dell equipment.
• Work autonomously to deliver resolutions to customer issues.
• Address escalated technical issues from team members.
• Utilize independent discretion to assess technical solutions.
• Perform troubleshooting, parts replacement, and system upgrades.
• Follow predefined procedures in everyday activities.
• Opportunity for career growth within Dell Technologies.
• Work in a high-visibility position with a focus on customer service.
• Join a team committed to making a social impact.
• Compensation practices are fair and equitable.

Requirements

• Advanced troubleshooting skills and techniques.
• Experience in providing on-site technical support.
• Ability to work autonomously.
• Strong decision-making skills.
• Excellent customer service skills.
• Technical knowledge of Dell equipment.
• Ability to follow predefined procedures.
• Experience with parts replacement and system upgrades.
• Ability to address complex technical issues.
• Team-oriented with the ability to mentor others.

Benefits

• Comprehensive health benefits.
• Opportunities for career growth.
• Supportive work environment.
• Access to innovative technology.
• Commitment to equal employment opportunity.
• Flexible work arrangements.
• Employee wellness programs.
• Competitive salary and compensation practices.
• Employee discounts on products.
• Access to professional development resources.