Field Service Engineer 2 - Remote

Overview

As a Field Service Engineer 2 at Intuitive, you will be responsible for the installation, support, troubleshooting, repair, and maintenance of all products within your designated area. Your primary focus will be to ensure service agreements and warranty obligations are met while exceeding customer expectations.

In Short

• Install and maintain robotic-assisted surgery products.
• Provide technical support and exceptional customer service.
• Troubleshoot and repair electro-mechanical systems.
• Conduct training sessions for customers and staff.
• Document service activities and maintain records.
• Perform scheduled maintenance and system inspections.
• Collaborate with sales and other teams to achieve company goals.
• Manage customer relationships and support training events.
• Travel up to 70% as required.
• Comply with all company policies and procedures.

Requirements

• Ability to work effectively in a team environment.
• Strong problem-solving skills and critical thinking abilities.
• Excellent time management and organizational skills.
• Willingness to travel and work flexible shifts.
• Ability to lift heavy objects and comply with vaccination requirements.
• 1-3 years of field service experience preferred.
• Good written and oral communication skills.
• General computer skills.
• Experience with electro-mechanical systems.
• Strong administrative skills.

Benefits

• Market-competitive compensation packages.
• Opportunities for professional development.
• Inclusive and diverse workplace culture.
• Support for long-term growth and advancement.
• Comprehensive benefits package.