Technical Support Engineer (Tier 1 Support) - Remote

Overview

Intetics Inc. is looking for a Technical Support Engineer (Tier 1 Support) to provide exceptional customer support and assist customers with technical issues related to software applications and systems.

In Short

• Act as the first point of contact for customers seeking technical assistance.
• Identify, troubleshoot, and resolve tier 1 technical issues.
• Document and track customer interactions in the ticketing system.
• Escalate complex issues to Tier 2 support as needed.
• Provide excellent customer service and ensure a positive experience.
• Participate in training sessions to enhance technical knowledge.
• Stay updated with product changes to assist customers effectively.

Requirements

• Minimum 2+ years in a customer-facing technical role.
• Bachelor’s in Computer Science or Engineering (or equivalent).
• Analytical approach to problem-solving.
• Growth mindset and continuous learning orientation.
• Passionate about AI and automation.
• Excellent oral and written communication.
• Experience working in a fast-paced environment.

Benefits

• Opportunity to work with cutting-edge technologies.
• Supportive team environment.
• Continuous learning and development opportunities.