Technical Support Engineer (Tier 1 Support) - Remote

Overview

Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is on the lookout for a Technical Support Engineer (Tier 1 Support) to join our team and provide exceptional customer support.

In Short

• Act as the first point of contact for customers seeking technical assistance through various channels (email, chat, phone).
• Identify, troubleshoot, and resolve tier 1 technical issues related to software applications and systems.
• Document and track customer interactions in the ticketing system, ensuring accurate and timely updates.
• Escalate complex issues to Tier 2 support or relevant technical teams as needed.
• Provide excellent customer service by ensuring a positive customer experience and effective communication throughout the support process.
• Participate in training sessions to enhance technical knowledge and customer service skills.
• Stay up to date with product updates and changes to assist customers effectively.

Requirements

• Strong communication skills in English.
• Experience in technical support or customer service roles.
• Ability to troubleshoot software-related issues.
• Familiarity with ticketing systems.
• Willingness to learn and adapt to new technologies.
• Excellent problem-solving skills.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary.
• Opportunity for professional growth and development.
• Flexible working hours.
• Supportive team environment.
• Access to training and resources.