Production Operations Manager - Remote

Overview

The Production Operations Manager is responsible for ensuring the stability, reliability, and operational readiness of cloud-native production systems. This role leads incident response, on-call operations, disaster recovery exercises, audit response, and release coordination while driving operational improvements through automation, tooling, and clear operating standards.

In Short

• Lead production incident response for cloud-native platforms, including serving as incident commander for high-severity events
• Own and continuously improve incident, escalation, and post-incident review processes
• Manage on-call operations, including rotations, escalation paths, and operational health
• Coordinate production releases and changes, ensuring readiness, validation, and rollback planning
• Partner with Engineering and Platform teams to improve service reliability and operational resilience
• Drive automation and AI-assisted operations to reduce manual effort and operational toil
• Track and improve key operational metrics (e.g., availability, MTTR, incident recurrence)
• Lead and develop individual contributors responsible for L3 production support
• Establish and maintain runbooks, operational standards, and response documentation
• Act as a primary operations partner to Product, Cloud, and Security teams

Requirements

• Bachelor’s degree in a related field or equivalent practical experience
• Requires 7+ years of experience in production operations, technology operations, or reliability roles
• Experience supporting cloud-native, SaaS production environments
• Proven leadership during major production incidents and outage events
• Experience managing on-call operations for customer-facing systems
• People management experience leading individual contributors
• Strong familiarity with incident management, monitoring, and observability tools
• Experience coordinating or supporting production releases and change management
• Experience planning and executing disaster recovery exercises in cloud environments
• Experience supporting operational audits, control reviews, or compliance activities

Benefits

• Remote work environment with a flexible work schedule to encourage work-life balance
• Annual company offsite
• Generous leave package including flexible time off policy
• Medical, dental, and vision insurance for you and your family
• 401(k) company match
• One-time workspace reimbursement