Self Pay Representative - Remote

Overview

The Self-Pay Representative role involves utilizing overall knowledge of the Revenue Service Center to provide accurate information when communicating with patients. Their primary focus is to secure payments on outstanding patient balances, by providing account information and payment options, along with updating insurance information when applicable.

In Short

• Utilize knowledge of Revenue Service Center to assist patients.
• Secure payments on outstanding patient balances.
• Provide account information and payment options.
• Make outbound calls using an automated dialer.
• Educate patients on insurance and financial responsibilities.
• Negotiate payment plans with patients.
• Document accounts accurately in the EMR (Epic).
• Work Monday to Friday from 8:30 am to 5:00 pm MT.
• Participate in video interviews and potential onsite meetings.
• Meet productivity and quality measures set by the organization.

Requirements

• High School Diploma or GED.
• Prior experience in collections, customer service, or call center preferred.
• Knowledge of general medical billing and insurance.
• Strong communication and adaptability skills.
• Ability to stay calm under pressure.
• Computer literacy and problem-solving skills.
• Ability to interpret regulations and laws pertaining to job duties.
• Physical ability to perform job requirements including lifting and manual dexterity.

Benefits

• Generous benefits package focused on wellness.
• Opportunities for education and career advancement through PEAK program.
• Equal opportunity employer.
• AI-enhanced recruitment process for fair evaluation.
• Comprehensive support for caregivers.