Pre-Access Central Scheduler PRN - Remote

Overview

The Pre-Access Central Scheduler PRN is responsible for scheduling and pre-registering patients for various medical appointments while providing excellent customer service and managing high call volumes across multiple locations.

In Short

• Schedule and pre-register patients for appointments and procedures.
• Handle administrative tasks related to scheduling.
• Transcribe external orders from physicians.
• Manage high call volumes for multiple departments.
• Utilize multiple systems for scheduling functions.
• Provide patients with preparation and location information.
• Validate patient insurance and explain benefits.
• Mentor new hires as needed.
• Promote the mission and values of Intermountain Health.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent or 4 years of revenue cycle experience.
• Minimum of 2 years of revenue cycle or contact center experience.
• Excellent computer skills and ability to self-resolve technical issues.
• Strong customer service etiquette.
• Basic medical insurance knowledge.
• Intermediate computer operating knowledge.
• 30+ WPM typing speed.
• Active listening and critical thinking skills.
• Ability to manage multiple phone calls.
• Complex problem-solving skills.

Benefits

• Generous benefits package to support wellness.
• Opportunities for education and career advancement through the PEAK program.
• Equal opportunity employer.
• AI-enhanced recruitment process for better job matching.
• Comprehensive support for caregivers’ well-being.