Technical Support Engineer - Remote

Overview

As a Technical Support Engineer- L2 at interface.ai, you will be responsible for managing the customer support department’s day-to-day functions and providing accurate solutions to customer problems.

In Short

• Manage customer support functions
• Provide creative solutions to customer problems
• Facilitate calls with customers
• Perform troubleshooting and analysis
• Collaborate with backend teams
• Document queries and concerns
• Review open tickets weekly
• Ensure KPIs are met
• Analyze technical issues
• Handle escalated issues

Requirements

• Excellent communication skills
• Experience in customer-facing roles
• Technical support experience (2-6 years)
• Analytical skills and critical thinking
• Experience with cross-functional teams
• Banking domain experience preferred
• Experience in Linux and SQL

Benefits

• Inclusive and welcoming work environment
• Diversity celebrated
• Commitment to accessible hiring process