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Technical Support Engineer - Remote

Posted 25 weeks ago
Customer Service
Full Time
India

Overview

As a Technical Support Engineer- L2 at interface.ai, you will be responsible for managing the customer support department’s day-to-day functions and providing accurate solutions to customer problems.

In Short

  • Manage customer support functions
  • Provide creative solutions to customer problems
  • Facilitate calls with customers
  • Perform troubleshooting and analysis
  • Collaborate with backend teams
  • Document queries and concerns
  • Review open tickets weekly
  • Ensure KPIs are met
  • Analyze technical issues
  • Handle escalated issues

Requirements

  • Excellent communication skills
  • Experience in customer-facing roles
  • Technical support experience (2-6 years)
  • Analytical skills and critical thinking
  • Experience with cross-functional teams
  • Banking domain experience preferred
  • Experience in Linux and SQL

Benefits

  • Inclusive and welcoming work environment
  • Diversity celebrated
  • Commitment to accessible hiring process
Interface AI logo

Interface AI

interface.ai is a leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company offers an integrated AI platform that delivers a unified banking experience through voice, chat, and employee-assisting solutions, powered by proprietary Generative AI. With a mission to transform the banking experience, interface.ai focuses on providing hyper-personalized, secure, and seamless interactions while enhancing operational efficiencies and driving revenue growth. Their pre-trained, domain-specific AI solutions are designed for easy integration and scalability, making them the go-to choice for financial institutions aiming to deliver exceptional customer experiences and stay ahead in AI innovation.

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