Tax Manager - Remote

Overview

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Join us to help define and lead the AI revolution for customer service.

In Short

• We are looking for our second tax team member to join our growing organization at an exciting time of expansion.
• As a key member of the Finance organization, you will help support the next wave of growth at the Company.
• This role presents a unique opportunity to shape our tax function and improve processes during a period of growth.
• Work closely with the Director of Tax to resolve complex tax matters.
• Manage global indirect tax filings with a focus on accuracy and timeliness.
• Collaborate with FP&A team to develop and maintain accurate tax expense forecasts.
• Coordinate with various stakeholders to identify and claim tax incentives.
• Support additional initiatives including tax audits and process improvement projects.
• Thrive in a growth environment and balance strategic thinking with hands-on execution.
• Significant visibility and influence on the direction of our tax function.

Requirements

• Collaborative self-starter with strong organizational skills and growth mindset.
• 5+ years of multinational corporate tax experience.
• Experience in Tax Accounting & Compliance (ASC 740 or IAS 12) and Indirect tax (VAT/GST/Sales Tax).
• Professional qualification (CPA, ACA, ACCA, or equivalent) preferred.

Benefits

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave and 6 weeks paternity leave for fathers.
• Cycle-to-Work Scheme with secure bike storage.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.