Head of Integrated Campaigns - Remote

Overview

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Join us to help define and lead the AI revolution for customer service.

In Short

• Lead the development and execution of a revenue-focused, multi-channel campaign strategy.
• Own the execution of Account-Based Marketing (ABM) initiatives.
• Partner with product marketing to develop launch campaigns.
• Work closely with different marketing functions for cohesive campaigns.
• Drive event-driven acquisition strategies for high-quality attendance.
• Utilize data and analytics to measure campaign effectiveness.
• Oversee the development of creative and compelling campaign content.
• Keep abreast of market trends and competitor strategies.
• Manage the campaign budget for maximum impact.

Requirements

• 12+ years of experience in marketing, focusing on integrated campaign management.
• Proven experience developing campaigns that align with sales targets.
• Expertise in designing and executing ABM campaigns.
• Exceptional strategic planning and leadership skills.
• Proficiency in using analytics tools to measure campaign performance.
• Outstanding ability to collaborate and influence across teams.
• Strategic creativity in developing campaigns and content.
• In-depth knowledge of demand-focused content strategies.

Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews.
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family!