Escalation Analyst - Remote

Overview

Interapt is on a mission to transform technology and empower communities. As a leading technology services company, we pride ourselves on developing top-tier talent while providing opportunities for individuals from diverse backgrounds. Our unique approach combines technology with a strong commitment to social responsibility, making us a standout in the industry.

In Short

• Seeking a remote Escalation Analyst to manage and resolve escalated issues.
• Ideal for self-motivated individuals passionate about customer service.
• Role involves troubleshooting, issue resolution, and educating clients and team members.
• Collaboration with support teams is essential for high-quality service delivery.
• Responsibilities include monitoring service desk for major incidents.
• Communicating and escalating incidents to appropriate support teams.
• Driving Major Incident calls with a focus on restoration actions.
• Providing consulting expertise across various support teams.
• Facilitating problem identification and troubleshooting.
• Contributing flexibly across different contact channels.

Requirements

• Strong communication skills.
• Ability to troubleshoot and resolve issues effectively.
• Experience in customer service roles.
• Team player with a collaborative mindset.
• Self-motivated and proactive in problem-solving.

Benefits

• Opportunity to work in a socially responsible company.
• Supportive team environment.
• Career growth opportunities.
• Flexible work arrangements.