System Administrator I - Remote

Overview

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

In Short

• Provide onsite and remote IT support.
• Resolve workstation operating system issues.
• Troubleshoot printer and business application issues.
• Handle server and networking issues.
• Act as an escalation point for Tier 1 technicians.
• Support M365 and Azure environments.
• Maintain high standards of IT service.
• Collaborate with clients for technical assistance.
• Ensure effective communication and problem resolution.
• Participate in ongoing training and certification.

Requirements

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, and Network architecture.
• Proficient in supporting MS Office, Adobe, and Active Directory.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license and access to a vehicle for client visits.

Benefits

• Paid US Holiday
• Paid Time Off
• Comprehensive Health Plans
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Retirement Security
• Health & Wellness Program
• Salary Advancement