Customer Support Coordinator - SaaS - Remote

Overview

The Customer Support Coordinator at IntelligenceBank will provide direct support to customers and assist the Customer Success team, ensuring high-quality service and troubleshooting customer issues.

In Short

• First point of contact for HelpDesk support tickets.
• Investigate and respond to customer support tickets via email, phone, and online meetings.
• Configuration of IntelligenceBank software products.
• Liaise with QA, Dev, and Product teams for solutions.
• Assist Customer Success Managers and Implementation team with project work.
• Prior experience supporting SaaS solutions required.
• Proven web development coding skills (HTML, CSS, JS).
• Excellent communication and relationship skills.
• Ability to work autonomously and as part of a team.
• Highly organized with strong attention to detail.

Requirements

• Passion for solving business and technology challenges.
• Energetic and motivated with mediation and negotiation skills.
• Time and priority management skills.
• Exposure to APIs, Postman, Zapier is an advantage.
• Reliable, consistent, and a fast learner.

Benefits

• Opportunity to work with a leading digital asset management company.
• Engage with a diverse customer base across multiple regions.
• Be part of a supportive and dynamic team.
• Flexible working hours.