Customer Support Coordinator - Remote

Overview

As a Customer Support Coordinator at Azurreo, you’ll be the first point of contact for customers, delivering remote technical support and ensuring a smooth, professional resolution process.

In Short

• Respond to customer inquiries via phone, email, and chat with professionalism and urgency.
• Troubleshoot server configurations, network performance, software installations, and related IT issues.
• Guide customers through solutions in a clear, simplified manner.
• Escalate unresolved technical issues to specialized teams and follow up on resolution status.
• Assist with software installations and configurations for new customer sites.
• Maintain accurate records of all interactions and technical steps taken in the CRM system.
• Contribute to FAQs, internal documentation, and knowledge bases.
• Recommend improvements to support workflows and participate in training initiatives.
• Analyze support trends and report insights to improve service delivery.

Requirements

• Bachelor’s degree in IT, Telecommunications, Computer Science, or related field.
• 1–2 years of experience in technical support or IT helpdesk.
• Background in telecom, networking, or customer service support.
• Proficiency with server troubleshooting, remote support tools, and CRM platforms.
• Solid understanding of DNS, SSL, FTP, and basic network protocols.

Benefits

• Paid time off and public holidays
• Career development and advancement opportunities
• 100% remote work with international exposure
• Valuable experience in IT and telecom customer support