Operations Specialist - Remote

Overview

We’re looking for a reliable and detail-oriented Operations Senior Associate to join the Revenue team. In this role, you’ll be responsible for coordinating the onboarding and deployment of mental health providers and ensuring all operational and logistical components are in place to support our services. You’ll play a key role in enabling seamless provider experiences and smooth client service delivery across regions.

In Short

• Coordinate the end-to-end onboarding and deployment process for new providers, including scheduling, setup, and training
• Manage logistics for provider assignments, system access, and operational readiness
• Serve as the go-to liaison between providers and internal teams to ensure timely and efficient deployment
• Monitor weekend operational needs and respond to urgent support requests or service disruptions
• Maintain accurate records and documentation of provider onboarding progress and compliance
• Maintain and update internal dashboards to track client interactions and monitor support effectiveness
• Collaborate with cross-functional teams to continuously improve onboarding workflows and logistics coordination

Requirements

• Detail-oriented with strong organizational skills
• Experience in operations or logistics management
• Ability to work collaboratively with cross-functional teams
• Strong communication skills
• Proficient in documentation and record-keeping

Benefits

• Opportunity to work in a dynamic team environment
• Professional development and training opportunities
• Contribution to meaningful mental health services