Crisis Helpline Responder (Dutch Speaking) - Remote

Overview

As a Crisis Helpline Responder, you will be responsible for providing immediate support and assistance to individuals in crisis through phone calls. Your role is crucial in offering empathetic and non-judgmental listening, crisis intervention, and both internal and external referral services.

In Short

• Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
• Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques.
• Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
• Maintaining accurate and detailed call reports on key issues and referrals actioned.
• Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR).
• Supporting in the development of appropriate crisis management plans to support callers in crisis.
• Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed.
• Ensuring smooth and diligent handover process to next shift personnel.
• Dedicating entire shift to intellect tasks and responsibilities only.
• Conducting risk assessments, including lethality assessment for suicide cases.

Requirements

• Fluency in Dutch.
• Experience in crisis intervention or mental health support preferred.
• Strong communication skills and ability to provide empathetic support.
• Ability to work independently and make quick decisions.
• Understanding of data protection and confidentiality standards.

Benefits

• Flexible working hours.
• Opportunity to make a significant impact on individuals in crisis.
• Work from the comfort of your own location.