Crisis Helpline Responder (Australia) - Remote

Overview

We are seeking a part-time Crisis Helpline Responder with experience in helpline counselling and training in crisis intervention or suicide prevention.

In Short

• Respond to crisis hotline for individuals in distress.
• Provide professional crisis counselling services.
• Assess caller needs and triage for safety or referrals.
• Maintain detailed call reports.
• Comply with Data Protection regulations.
• Support development of crisis management plans.
• Make quick decisions in crisis situations.
• Ensure smooth handover to next shift personnel.
• Dedicate shifts to Intellect tasks only.
• Conduct risk assessments for suicide cases.

Requirements

• Proven experience as a helpline counsellor or responder.
• Completed training in crisis intervention or suicide prevention.
• Strong communication skills.
• Ability to work under pressure.
• Understanding of mental health issues.
• Experience in maintaining confidentiality.
• Ability to work independently and as part of a team.
• Familiarity with data protection laws.
• Empathy and compassion for callers.
• Flexibility in working hours.

Benefits

• Opportunity to make a difference in people's lives.
• Work with a team of mental health professionals.
• Flexible working hours.
• Training and development opportunities.
• Supportive work environment.
• Access to mental health resources.
• Remote work options.
• Competitive compensation.
• Engagement in meaningful work.
• Contribution to a stigma-free mental health culture.