The Customer Support Training & Performance Specialist will be responsible for ensuring the effectiveness and consistency of our training programs across all departments and locations.
In Short
Develop and implement quality control processes for training programs.
Review and evaluate existing training materials for accuracy and effectiveness.
Collaborate with SMEs and instructional designers to enhance training content.
Conduct audits and assessments of training programs.
Monitor training delivery methods for consistency.
Maintain a repository of training materials and best practices.
Provide guidance to trainers and coordinators.
Analyze data on training effectiveness and learner satisfaction.
Collaborate with cross-functional teams on training-related issues.
Stay updated on industry trends and advancements in training technology.
Requirements
Bachelor's degree in education, Instructional Design, or related field.
3-5 years of experience in training program development.
Strong understanding of adult learning principles.
Excellent attention to detail and organizational skills.
Proficiency in LMS and e-learning tools.
Effective communication skills.
Ability to collaborate with diverse stakeholders.
Experience in a global organization is preferred.
Certifications like CPLP or CPTM are a plus.
Autonomous and self-motivated.
Benefits
Opportunity to work in a global healthcare organization.
Engagement in meaningful work that improves patient outcomes.