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Customer Support Training & Performance Specialist - Remote

Posted 7 days ago

Overview

The Customer Support Training & Performance Specialist will be responsible for ensuring the effectiveness and consistency of our training programs across all departments and locations.

In Short

  • Develop and implement quality control processes for training programs.
  • Review and evaluate existing training materials for accuracy and effectiveness.
  • Collaborate with SMEs and instructional designers to enhance training content.
  • Conduct audits and assessments of training programs.
  • Monitor training delivery methods for consistency.
  • Maintain a repository of training materials and best practices.
  • Provide guidance to trainers and coordinators.
  • Analyze data on training effectiveness and learner satisfaction.
  • Collaborate with cross-functional teams on training-related issues.
  • Stay updated on industry trends and advancements in training technology.

Requirements

  • Bachelor's degree in education, Instructional Design, or related field.
  • 3-5 years of experience in training program development.
  • Strong understanding of adult learning principles.
  • Excellent attention to detail and organizational skills.
  • Proficiency in LMS and e-learning tools.
  • Effective communication skills.
  • Ability to collaborate with diverse stakeholders.
  • Experience in a global organization is preferred.
  • Certifications like CPLP or CPTM are a plus.
  • Autonomous and self-motivated.

Benefits

  • Opportunity to work in a global healthcare organization.
  • Engagement in meaningful work that improves patient outcomes.
  • Professional development opportunities.
  • Collaborative work environment.
  • Access to industry-leading training resources.

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