Customer Support Training & Performance Specialist - Remote

Overview

The Customer Support Training & Performance Specialist will be responsible for ensuring the effectiveness and consistency of our training programs across all departments and locations.

In Short

• Develop and implement quality control processes for training programs.
• Review and evaluate existing training materials for accuracy and effectiveness.
• Collaborate with SMEs and instructional designers to enhance training content.
• Conduct audits and assessments of training programs.
• Monitor training delivery methods for consistency.
• Maintain a repository of training materials and best practices.
• Provide guidance to trainers and coordinators.
• Analyze data on training effectiveness and learner satisfaction.
• Collaborate with cross-functional teams on training-related issues.
• Stay updated on industry trends and advancements in training technology.

Requirements

• Bachelor's degree in education, Instructional Design, or related field.
• 3-5 years of experience in training program development.
• Strong understanding of adult learning principles.
• Excellent attention to detail and organizational skills.
• Proficiency in LMS and e-learning tools.
• Effective communication skills.
• Ability to collaborate with diverse stakeholders.
• Experience in a global organization is preferred.
• Certifications like CPLP or CPTM are a plus.
• Autonomous and self-motivated.

Benefits

• Opportunity to work in a global healthcare organization.
• Engagement in meaningful work that improves patient outcomes.
• Professional development opportunities.
• Collaborative work environment.
• Access to industry-leading training resources.