Customer Success Manager - Remote

Overview

This role offers potential to gain in-depth experience of the verification space within the advertising industry, focusing on client health and relationship management.

In Short

• Understand the digital advertising ecosystem.
• Build a solid understanding of IAS products and processes.
• Oversee client health and lifecycle management.
• Act as the lead point of contact for assigned clients.
• Prepare reporting and data analysis of client activity.
• Identify at-risk scenarios and enact solutions.
• Attend meetings and present to clients.
• Create process documentation.
• Develop client relationships.
• Communicate client needs internally.

Requirements

• 2-3 years experience in Ad Tech or related fields.
• Strong analytical skills.
• Understanding of online advertising and marketing.
• Ability to learn quickly.
• Enthusiasm for fast-paced environments.
• Ability to prepare client-ready documents.
• Exceptional organizational skills.
• Ability to work independently and in teams.
• Fluency with Microsoft Office Suite.
• Fluent in English and Spanish.

Benefits

• Equal opportunity employer.
• Diversity and inclusiveness commitment.